Refund policy

To be eligible for a return, your item must a boutique item & be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (item can't be worn or smell). We do not offer returns on any custom items, gang sheets, transfers, pre orders, or  PNGs You’ll also need the receipt or proof of purchase.  We do not send packing slips with orders. Please check your email for the order confirmation invoice. 

 

To start a return, you can contact us at 2brokegirlzoksales@gmail.com or stop by the store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at 2brokegirlzoksales@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Damaged items must be reported within three (3) days of receiving the item(s).

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items, sale items, accessories, or gift cards.

Exchanges & Returns

Please note you cannot exchange items for a different product. However, you will receive a gift card through email to use towards future purchases.

Refunds
At this time we do not offer refunds; store credit will be given.